Case Study KangarooCare – Telehealth Senior Accessibility UI/UX Redesign (Australia)
UI/UX & Graphic Design
Verified Production Architecture
Project Overview
KangarooCare is an Australian national digital health platform providing remote telehealth consultations and chronic care check-ins for elderly citizens in regional and rural communities.
Client & Location
KangarooCare Health Services
Location: Sydney, NSW, Australia
Industry: Telehealth & Eldercare
Challenges
- Elderly patients aged 70+ struggling with small font sizes, low contrast buttons, and complex video software permissions.
- Over 40% of planned appointments were missed due to technical confusion with video links.
- Need to meet Australian federal accessibility guidelines for government-funded healthcare initiatives.
Solution
SM Softwares crafted an accessibility-first interface featuring generous tap targets, high-contrast visual cues, simplified 1-tap SMS appointment access without passwords, and automated audio checks.
Technologies Used
- Figma Accessibility Toolkit & Contrast Analyzer
- WCAG 2.1 AAA Standard Compliance Design
- User Empathy Research & Senior Testing Groups
- Interactive Click-through Component Prototypes
Results & Business Impact
- Successful video call completion rate among seniors increased from 58% to 96%.
- Support call volume regarding login issues decreased by 84%.
- Recognized with an Australian Good Design Award for social impact and inclusive design.
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